[Full-time] Guest Service Assistant at Hotel Istana Kuala Lumpur

at Hotel Istana Kuala Lumpur in Kuala Lumpur
Along Jalan Sultan Ismail & Jalan Raja Chulan. 5 mins walking distance from the Raja Chulan monorail station

Job responsibilities

- Follow check-in process of all Arrivals (FIT/Groups) according to the set SOP.
- Process and update all check-ins of the day accurately.
- Handles preparation of keys for groups
- Handles mails/faxes/messages for hotel guests.
- Must be well-conversant with hotel facilities and promotions
- Constantly update self on product-knowledge such as room amenities, facilities and rates
Ensure Reception counter is kept tidy at all times.

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