[Full-time] 5-star Hotel Cleaning / Housekeeping / Marble Care Operations Manager at Geoff Mayer

Job Title:
5-Star Cleaning / Housekeeping & Marble Care Operations Manager for Doha, Qatar
(must have “marble flooring cleaning, repair & maintenance” experience in hotel or hospital facility)

Reports To: General Manager
No.# of subordinates: Approx. 20 supervisors; up to 400 employees overall.

BASIC REQUIREMENTS:
--Experience: 7 years in “marble flooring cleaning, grinding, maintenance and repair”, plus general housekeeping operations, at least 3 of them in Senior / managerial position.
--Educational Level: Bachelor Degree (Min.) in Business, Hospitality, Healthcare Administration, or Engineering

Preferred Nationalities: Any

Preferred Age: 30-45

Known languages: English is a must. Arabic, & Hindi / Urdu is a plus!

Driving License: Required, GCC preferred.

SUMMARY
The 5-Star Hotel & Hospital Housekeeping Operations Manager is responsible for overall supervision and on-going profitability of cleaning and housekeeping operations for all of Aamal Services’ 5 star hotel, hospital & healthcare-related customers. Cleaning and housekeeping operations are expected to be operated in accordance with Joint Commission International (“JCI”) or equivalent standards and hospital hygiene protocols. The Manager is also responsible project staffing, scheduling, training and developing hourly his entire staff and labour.

SKILLS AND BENCHMARKS
REQUIRED: Previous experience and strong technical knowledge about managing a team of marble floor cleaning, maintenance & repair employees at 5-star hotels or hospitals.
--Previous experience managing a team of cleaning / housekeeping employees through motivation, coaching and development.
--Proven excellence in customer service. Must be able to anticipate customer needs, change goals and directions quickly. Sales experience in cleaning services is a big plus!
--Must be able to juggle many large cleaning projects and clients concurrently.
--Proven experience supervising housekeeping departments of 20+ supervisors.
--Capable of using independent judgment/solid decision making skills ability
--Proven comfort and experience to interact effectively with all levels of internal management, guests, associates, and clientele’s management.
-Must be self-motivated to accomplish goals with his supervisors and his entire organization, with a strong sense of responsibility.
--Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).

DUTIES AND RESPONSIBILITIES
--Manage the daily activities of the cleaning / housekeeping teams to include appropriate service in all spaces within scope/site.
--Planning, organizing, directing, and training team members to ensure the highest degree of client satisfaction.
--Perform daily (and nightly, as appropriate) supervision of the cleaning and housekeeping staff.
--Be responsible for the cost effective rostering and scheduling cleaning teams.
--Purchase, re-order and maintain cleaning / housekeeping supplies and inventory.
--Participating in recruitment and training for all new housekeeping staff members.
--Maintain the operating budget with periodic P&L project validation to Aamal management.
-Maintain operating expense records, employee time sheets, and other billing-related records.
--Uphold the highest standards of cleanliness, safety, and conduct.
--Develop cleaning procedures based upon knowledge of safety standards and hospital cleaning protocols
--Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
--Schedule major project work, assuring that adequate staff and supplies are available to perform said tasks.

Call: Geoff in Doha, Qatar: Mobile +974 77086337
Office: +974 44883749

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